Dosen STIM Nitro Makassar
This study aims to determine the performance of front office employees of PT. Bank Negara Indonesia (Persero) Tbk Branch Syariah Makassar from the viewpoint of customers. Performance variables analyzed are Loyalty, work achievements qualitatively, Honesty, Discipline, Creativity, Teamwork, Leadership, and Responsibility. Overall the variables were analyzed descriptively by calculating the statistical average. Sample totaled 100 respondents, selected by Accidental Sampling. Method. Results showed that customers generally stated that the performance of front office employees in PT. Bank Negara Indonesia (Persero) Tbk Branch Syariah Makassar is good.
Kata Kunci: Kinerja Karyawan